Hospital Financial Assistance Policy | MedStar Health

As one of the region's leading not-for-profit healthcare systems, MedStar Health is committed to ensuring that uninsured patients and underinsured patients meeting medical hardship criteria within the communities we serve who lack financial resources have access to emergency and medically necessary hospital services.

MedStar Health and its healthcare facilities will:

  • Treat all patients equitably, with dignity, respect, and compassion

  • Serve the emergency health care needs of everyone who presents to our facilities regardless of a patient's ability to pay for care

  • Assist those patients who are admitted through our admission process for non-urgent, medically necessary care who cannot pay for the care they receive

  • Balance needed financial assistance for some patients with broader fiscal responsibilities to keep its hospitals' doors open for all who may need care in the community

In meeting its commitments, MedStar Health’s facilities will work with their uninsured patients seeking emergency and medically necessary care to gain an understanding of each patient’s financial resources.

Our locations

MedStar Health facilities, which are conveniently located in the Maryland and Washington, D.C., regions, will provide financial assistance to uninsured patients who reside within the communities we serve in one or more of the following ways:

  • Assist with enrollment in publicly funded entitlement programs (e.g., Medicaid)
  • Refer patients to State or Federal Insurance Exchange Navigator resources
  • Assist with consideration of funding that may be available from other charitable organizations
Maryland Hospitals Washington, D.C., Hospitals
MedStar Franklin Square Medical Center
9000 Franklin Square Drive Baltimore, MD 21237 		MedStar Southern Maryland Hospital Center
7503 Surratts Road Clinton, MD 20735 		MedStar Georgetown University Hospital
3800 Reservoir Road Washington, D.C., 20007
MedStar Good Samaritan Hospital
5801 Loch Raven Boulevard Baltimore, MD 21239 		MedStar St. Mary's Hospital
  25500 Point  Lookout Road Leonardtown, MD 20650 		MedStar National Rehabilitation Network
102 Irving Street, NW Washington, D.C., 20010
MedStar Harbor Hospital
3001 S Hanover St Baltimore, MD 21225 		MedStar Union Memorial Hospital
201 E University Parkway Baltimore, MD 21218 		MedStar Washington Hospital Center
110 Irving Street, NW Washington, D.C., 20010
MedStar Montgomery Medical  Center
18101 Prince Philip Drive Olney, MD 20832

Financial assistance for in-home healthcare services

MedStar Health Home Care (a non-hospital company) is committed to ensuring that uninsured and underinsured patients who lack financial resources have access to necessary healthcare services in the home. To qualify for in-home healthcare services, patients must meet eligibility requirements, which include an order/referral for in-home medical care from a physician or other approved provider. MedStar Health Home Care will work with uninsured and underinsured patients who do not qualify for state or federal support by providing charity care or financial assistance on a sliding scale according to applicable guidelines based on family size, income, and financial resources. To determine eligibility for financial assistance or discuss further details, please call MedStar Health Home Care Patient Financial Services at 301-931-6125, or toll free at 877-931-3100 ext. 6125. Payment plans may be established for homecare patients who are not eligible for free care or reduced cost care.

Contact information

Call 844-817-6087 or 410-933-4966 with questions concerning:

  • Your hospital bill
  • Your rights and obligations with regards to your hospital bill
  • How to obtain copies of the MedStar Financial Assistance Policy and Application by mail

  • How to apply for MedStar Health's Financial Assistance Program for free and reduced cost-care

  • How to set up periodic payment plans

To apply for Maryland Medicaid, contact your local Department of Social Services.
800-332-6347
TTY: 800-925-4434
www.dhs.maryland.gov

To apply for DC Medicaid, contact your local Department of Social Services.
202-671-4200
TTY: 711
www.dhs.dc.gov

MedStar Health financial assistance, billing, and collection policies

To obtain free copies of MedStar Health's policies, application and instructions on applying, please select the forms below or visit the Admitting Department at any MedStar hospital.

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