Connect with a trusted MedStar Health Medical Care Provider
MedStar Health provides multiple convenient options to help you get the care you need now.
Urgent Care
Extended hours and online check-ins for you and your family
MedStar eVisit
24/7 on-demand video access for minor medical needs and COVID-19 screening
MedStar Health Urgent Care: Save Time and Check in Online
Click on any of our convenient urgent care locations to reserve your spot.
Washington D.C.: Adams Morgan | Capitol HillMaryland: Annapolis | Arundel Mills | Bethesda | California | Catonsville | Charlotte Hall | Chevy Chase | Columbia | Federal Hill | Frederick | Gaithersburg at Darnestown Road | Gaithersburg at Muddy Branch | Germantown | Hyattsville | La Plata | Olney | Pasadena | Perry Hall | Potomac | Rockville | Silver Spring | Towson at Hillside | Towson at Anneslie | Waldorf at Festival Way | Waldorf at Shoppers World | Waugh Chapel | Wheaton
Northern Virginia: Alexandria | Ballston
Telehealth by appointment
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Services Provided
Our urgent care centers provide extended hours access to medical care, including:
- Ear Infections
- Illness care for flu, allergies, bronchitis, infections, pneumonia, strep throat, pink eye, sinus infections, cold symptoms, urinary tract infections, yeast infections, and more
- Injury care for broken bones, stitches, sprains, lacerations or cuts, minor burns, and more
- Specialist telehealth consultations
- Sports physicals
- Physical exams before surgery
- Telehealth travel consultations (self-pay telehealth visits to determine list of CDC recommended vaccinations and medications required for your destination; includes proctored self-administered home rapid COVID-19 test and clearance letter for negative results)
- Flu shots (seasonal availability, check with insurance provider for coverage) If 65 years of age or older, please contact your primary care physician for the higher dose vaccine.
- Concussion evaluations
- STD testing (rapid STD testing for females)
- On-site laboratory for minor tests (strep, mono, influenza, urinary infection, STDs, and pregnancy). If your condition needs further testing, such as blood tests or cultures, we will have most results in 48 to 72 hours. Some advanced testing for serious illnesses may require a referral to a nearby hospital’s emergency department.
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Online Check In
- Select a location that is most convenient and click “Reserve a Spot” to choose an arrival time.
- You will receive a text message reminder before you are scheduled to arrive. Please plan to arrive 15 minutes early to complete any necessary paperwork.
- When you get to the urgent care center, please check in with our front desk associate to complete your registration.
- We make every effort to see you as close to your check-in time as possible. Please understand that your arrival time is not an appointment and may be delayed by unforeseeable emergencies. Your place in line may change if another patient has a more serious condition. The good news is, if your arrival time changes, you will be notified by text message so you can continue to wait at home.
- We can only hold your place in line for 10 minutes past your chosen arrival time.
* Online check-in is not required to be seen at a MedStar Health Urgent Care center. Walk-ins are always welcome.
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Insurance Accepted
Insurance Participation:MedStar Health Urgent Care participates with most major health insurance plans. The following list should be used only as a guide and is subject to change. If you are uncertain as to whether your individual health benefits plan includes receiving in‐network services from MedStar Health Urgent Care, please call your insurance company.
Washington, D.C. Locations Only:
- AETNA
- AmeriHealth Caritas DC*
- CareFirst Blue Cross Blue Shield (CFBCBS, BCBS, Administrators, BlueChoice)*
- CareFirst Blue Cross Blue Shield Advantage
- CareFirst Community Health Plan DC
- Cigna Health Care (except Cigna Health Spring Medicare Advantage)*
- Coventry Health Network (except Medicare Advanta Freedom)*
- First Health
- DC Medicaid*
- Medicare Part B
- MedStar (Family Choice DC only, Select)
- Police & Fire Clinic
- Tricare/Humana Military*
- United Healthcare
- Veterans Affairs Community Care Network/VACCN
Maryland Locations Only:
- Aetna*
- CareFirst Blue Cross Blue Shield (CFBCBS, BCBS, Administrators, BlueChoice)*
- CareFirst Blue Cross Blue Shield Advantage
- Cigna Health Care (except Cigna Medicare Advantage)*
- Coventry Health Network (except Medicare Advanta Freedom)*
- First Health
- Johns Hopkins Healthcare (EHP, Priority Partners, USFHP)
- Maryland Physicians Care
- MD Medicaid*
- Medicare Part B
- MedStar (Family Choice MD, Select)
- Tricare/Humana Military*
- United Healthcare*
- Veterans Affairs Community Care Network/VACCN
- Wellpoint MD*
Virginia Locations Only:
- Aetna*
- CareFirst Blue Cross Blue Shield (CFBCBS, BCBS, Administrators, BlueChoice)*
- CareFirst Blue Cross Blue Shield Advantage
- Cigna Health Care (except Cigna Medicare Advantage)*
- Coventry Health Network (except Medicare Advanta Freedom)*
- First Health
- VA Medicaid*
- Medicare Part B
- MedStar (Family Choice, Select)
- Tricare/Humana Military*
- United Healthcare
- Veterans Affairs Community Care Network/VACCN
*Some insurance plan exclusions apply. Please call your insurance company to confirm if your individual health benefits plan includes receiving in‐network services from MedStar Health Urgent Care.
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Before and after your visit
Q: How can I prepare for my visit?
A:
- Schedule your visit online or walk in.
- Bring your photo ID and payment with you to our urgent care center
- You will pay for your visit including labs, X-rays, etc., before you leave
Q: What happens after my visit?
A:
- If you are referred to a specialist as a result of your visit, you will be notified by secure text message with scheduling information.
- Any lab results or upcoming appointments can be found in your profile on the Patient Portal. If you have not received lab results after 7-10 days, please call the lab line at 877-704-9292.
- If you need a letter to return to work or information about ending your quarantine period, please utilize MedStar eVisit.
2. Sign Up
It only takes a minute to create an account.
3. Connect
Speak with a board-certified healthcare provider within minutes.
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Conditions We Treat
MedStar eVisit providers treat many of the same conditions that you would seek care for at a MedStar Health urgent care center. Log in to MedStar eVisit if you are experiencing any of the following:- Cold or flu-like symptoms
- Seasonal allergies
- Sore throat
- Pink eye
- Rash or hives
- Nausea, vomiting, or diarrhea
- Headaches or migraines
- Constipation
- Dry skin
- Sinus infection
- Joint or back pain
- Minor cuts or burns
- Known urinary tract infection
- Known yeast infection
- Tick borne illness (Lyme Disease)
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Telehealth Providers
Q: Who will be providing the healthcare services for MedStar eVisit?
A: All the providers on MedStar eVisit are employed directly by MedStar Health and also provide care in MedStar Health Urgent Care, MedStar Health Emergency departments, internal medicine, or pediatrics. Our team of physicians, nurse practitioners, and physicians’ assistants focus on acute care conditions and telehealth
Q: How do I decide what provider to use for my visit?
A: You can select a provider based on a variety of criteria, including provider profiles, your “favorite” list, or the provider wait time.
Q: What if I select a provider and the wait is too long?
A: The average wait time is three to five minutes. When logged in, you are able to view the wait time of each available provider. If a wait time is getting to be too long, or another provider is available sooner, you have the option to switch. You will only be charged if a visit is completed by a provider.
Q: Can I see the same provider each visit?
A: Yes. If the provider is available at the time of your visit, you can see the same provider. You are able to select “favorite” providers so that it is easy to locate him or her for future visits.
Q: Can I follow up with my provider after my visit?
A: Yes. If you have questions following your visit, you can follow up with your provider via a secure messaging tool within MedStar eVisit.
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Cost, Billing, and Insurance
ALERT: MedStar eVisit is pleased to have supported our community during the COVID-19 pandemic by providing more than 75,000 urgent care telehealth visits free of charge. As of July 1, MedStar eVisit will again charge for the service. Most patients can verify their insurance at the time of service and expect co-payment similar to an office visit. A cash price of $59 is available as an affordable care option for patients paying out of pocket. Thank you.
Q: What is the cost for a MedStar eVisit?
A: The cost of a MedStar eVisit is $59 (often less than the copay for an urgent care or emergency department visit). This fee is payable at the time of visit via credit card and does not include the cost of any medications, follow-up lab work, or follow-up visits, if deemed applicable.
Depending on your health insurance plan benefits, you may have coverage for MedStar eVisit. As the service provider, MedStar Medical Group will submit a claim to your insurance, as is done for a regular in-person office visit. MedStar eVisit encourages you to check with your insurance plan to determine whether your visit will be covered. Because of changing legislation and health insurance guidance, MedStar Medical Group is not collecting any cost-share, i.e., copayments, coinsurance, or deductibles, until your health insurance processes the claim and determines if you have any out-of-pocket expense.
Q: When do I pay for my services?
A: Depending on your health insurance plan benefits, you may have coverage for MedStar eVisit. As the service provider, MedStar Medical Group will submit a claim to your insurance, as is done for a regular in-person office visit. MedStar eVisit encourages you to check with your insurance plan to determine whether your visit will be covered. Because of changing legislation and health insurance guidance, MedStar Medical Group is not collecting any cost-share, i.e., copayments, coinsurance, or deductibles, until your health insurance processes the claim and determines if you have any out-of-pocket expense.
Q: Can I pay with a flexible spending account?
A: Yes, you can pay with a flexible spending account, as long as the account is through an active credit card.
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Privacy
Q: Who will have access to my visit summary following my visit?
A: After your MedStar eVisit, your visit summary will be loaded into your electronic health record, which can be viewed by any MedStar Health provider. In addition, your visit summary will appear in your online profile, and you can download, print, or email it from there.
Q: What precautions are in place to protect my personal information?
A: For confidentiality, MedStar eVisit is managed by a third-party vendor, American Well. Additionally, all MedStar eVisits are protected by the Health Insurance Portability and Accountability Act (HIPAA). MedStar eVisits are encrypted and secure communications, protecting your health and personal information.