Frequently Asked Questions

All MedStar Health hospitals, Urgent Care facilities and most ambulatory offices participate with myMedStar.

No, myMedStar is free to all MedStar patients.

Patients 18 years of age and older who have been seen at a participating MedStar Health facility/office are eligible to enroll in the myMedStar patient portal.

MedStar Health is dedicated to helping improve your overall health care experience by providing convenient, streamlined resources to help you better manage your health. We now offer the ability for you to securely connect some of the health management apps you may use (such as fitness trackers and dietary trackers) to your health record. Email us at mymedstar@medstar.net if you are interested.

Once we receive your request, MedStar Health will work with the appropriate vendors to determine if they meet the technical requirements in order to establish a secure connection.

Option 1: E-mail Invitation

• During registration, you were asked about your interest in the myMedStar patient portal. If you provided your email address an invitation has already been sent to you.
• Follow the email instructions to enroll. You will need:
  • First and last name
  • Date of birth
  • Zip Code

Option 2: Self Enrollment

Next choose how you would like to verify your account, using ONE of the following:

Please note: The above information must match what we have on file for you from your last registration.

There is a link provided for lost passwords. Enter your username or email address and you will receive a verification code to the email address associated with your account. If you have questions or need assistance creating or accessing your account, please contact myMedStar support toll free at 877-745-5656.

You may be disqualified for any number of reasons:

• You may already be enrolled. Click here to reset your password.
• If you've recently had a name change our records may not be fully updated. Try using your previous name.
• You may be using an email address that we don't have on file for you. Click here to request your MedStar Health Patient ID.

If you have questions or need assistance creating or accessing your account, please contact myMedStar support toll free at 877-745-5656.

You may not inquire about a family member from your own myMedStar account. Messages sent to/from the myMedStar patient portal are included in the medical record of the patient.

If you have proxy access to another patient's account, please ensure that you are sending the message/inquiry under the appropriate account.

At this time, minors cannot have their own patient portal account. However, proxy access may be granted to a parent or legal guardian. Please click here for forms and more information on proxy access.

Most lab results, radiology, and pathology reports are available in the patient portal. Under your Health Record please review the following sections: Lab Results, COVID Center, Pathology, Radiology and Clinical Documents. If there are additional results that you are unable to locate, you may request them from your provider's office using the Send a Message feature.

Under your Health Record there is a section specifically for COVID test results and immunizations (COVID Center). Results and immunizations can be viewed and printed. In addition, there is a QR code available for COVID immunizations.

You may send secure email messages to any of the MedStar physicians that you have an ongoing relationship with, such as your primary care physician or a specialist. However, you cannot email a physician who may have treated you in the Emergency Department or a hospitalist physician who may have overseen your general care during a hospital stay.

You will receive a notice at the regular email address that you provided during registration. That notice will have a link to your secure message which you can click on to sign into myMedStar and read your message.

Once you successfully enroll in myMedStar, you will be able to send a message to your doctor to request, reschedule and cancel appointments, request physician referrals, renew prescriptions, request medical records, or ask a general question. The myMedStar patient portal should not be used for urgent situations. Please dial 911 if it is an emergency.

For most requests, you should hear back from your physician’s office within one business day. Exceptions may be lab or medical tests, which may take up to three days. If you have not gotten a response from your participating physician’s office within two business days, phone your physician’s office. The myMedStar patient portal should not be used for urgent situations. Please dial 911 if it is an emergency.

Messages sent to/from the myMedStar patient portal are part of your medical record. Those messages are only available to the appropriate MedStar Health care team.

Once you successfully log into myMedstar, select Health Record and then Visit Summaries. Click the “Download” button next to the Visit Care or Clinical Summary that you wish to download and choose the format for the file.

Once you successfully log into myMedStar, select Health Record and then Visit Summaries. Click the “Send” button next to the Visit Care, Clinical Summary or Transition of Care document that you wish to send. To send the email securely, you will need your providers direct email address to send information via your portal account. This is not the doctor’s regular email address. You will have to ask the receiving doctor for their “secure DIRECT protocol email address.” You may also send the information to a standard email address. Please use caution if not using a "secure DIRECT protocol email address" as this information could be viewed by an unintentional recipient.

You may send us the following types of attachments:

• Images:  
  • .JPG, .JPEG, - JPEG/JIFF images
  • .PNG - Portable (Public) Network Graphic images
  • .BMP - Windows OS/2 Bitmap graphics
  • .GIF - Graphic Interchange Format images
  • .TIFF - Tagged Image File Format
• Documents: 
  • .PDF - Portable Document Format, Adobe Reader, Adobe Acrobat files
  • .DOC, .DOCX - Documents, Word documents
  • .PPT, .PPTX, .PPS, .PPSX  - Presentations, Microsoft PowerPoint presentations
  • .ODT - OpenDocument Text files
  • .XLS, .XLSX - Worksheets, Excel worksheets
  • .TXT - Text files
  • .RTF - Rich Text Format files
• Videos: 
  • .MP4, .M4V, - MPEG-4 videos
  • .MOV - QuickTime movies
  • .WMV - Windows Media Video movies
  • .MPG - MPEG-1 videos

Click the menu option "Patient Information" and update any changed information. Scroll down to the bottom of the screen and select your providers office from the list and "Send update request".

*Please note: Your information will not be automatically updated. Kindly allow 5-7 days for updates to be processed.

You can either contact your healthcare provider’s office directly by phone or by using the Request a Change to my Medical Record form found in the Electronic Forms section of the portal.

Please note: Updates to medications, allergies, immunizations and demographics should be made in person during your next visit.

Click on the … next to your name at the bottom of the Home screen. Once there, click the option for "Account". Click the link for "Update account settings" and then "Edit Personal Information". You can edit your first and last name, date of birth and gender.

*Please note: These are edits to your portal account information only. To submit a change to have your medical record updated, please reach out to your healthcare provider.

Once you successfully log into the MedStar Health Patient Portal, select the dropdown showing your name in the upper right-hand corner. If you are using a mobile device this menu will show at the bottom of the main menu. From there you can update any of the following options: Account information, Sign In and Security, Notifications and Patient Information.

Please contact our dedicated support line at 1-877-745-5656, 24 hours a day, 7 days a week.

If this is a medical emergency, dial 911.
If you are seeking advice or need to speak to your physician, contact your physician’s office directly.

Click the link for lost passwords on the login screen. Enter either your username or email address and you will receive a verification code to the email address associated with your account. If you are not seeing an email with the verification code, please check your spam folder. Be sure to open your email in a new window so you can insert the code in the verification box. If you need additional assistance resetting your password email us at mymedstar@medstar.net or contact our dedicated support line at 1-877-745-5656. 

Once you successfully log into the MedStar Health Patient Portal, select the dropdown showing your name in the upper right-hand corner. If you are using a mobile device this menu will show at the bottom of the main menu. From there choose Notifications.

We certainly hope you find myMedStar helpful and will continue your membership. However, if you wish to cancel your membership, send an email to mymedstar@medstar.net and advise us that you wish to cancel your membership. Or call myMedStar support toll-free at 877-745-5656 anytime, 24/7.