MedStar Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, ethnicity, age, religion, physical or mental disability, pregnancy or related conditions, sex, sexual orientation, intersex traits, sexual stereotyping, marital status, gender, gender identity or expression, limited English proficiency and primary language, ability to pay, or socioeconomic status. MedStar Health does not exclude people or treat them differently because of race, color, national origin, ethnicity, age, religion, physical or mental disability, pregnancy or related conditions, sex, sexual orientation, intersex traits, sexual stereotyping, marital status, gender, gender identity or expression, limited English proficiency and primary language, ability to pay, or socioeconomic status.
MedStar Health:
- Provides reasonable modifications and free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications or these services, ask a member of your care team.
If you believe MedStar Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:
Vice President and Chief Compliance Officer
10980 Grantchester Way
Columbia, Maryland 21044
410-772-6500
You can file a grievance in person, by mail, or by email. If you need help filing a grievance, our Vice President and Chief Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C., 20201
800-368-1019
800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
You can also file a complaint regarding disability-related issues to the United States Department of Justice, Civil Rights Division, Disability Rights Section, by visiting https://www.ada.gov/file-a-complaint/.
Attention
Spanish: If you speak Spanish, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call the entity Section 1557 Coordinator (contact information available below) or speak to your provider or another member of your care team.
Amharic: If you speak Amharic, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call the entity Section 1557 Coordinator (contact information available below) or speak to your provider or another member of your care team.
Notice of Nondiscrimination by location
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MedStar Franklin Square Medical Center
Section 1557 Coordinator
Patient Advocate
Quality, Risk & Safety
9000 Franklin Square Drive,
Baltimore MD, 21237
Phone: 443-777-6555
Fax: 443-777-7286
patientadvocatefs@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Case Management/Nurse Supervisor
During business hours 443-777-7547, or during non-business hours 667-416-2538 -
MedStar Georgetown University Hospital
Section 1557 Coordinator
Patient Advocate
MedStar Georgetown University Hospital
Office of Patient Advocacy and Experience
3800 Reservoir Rd. NW
Washington DC 20007
Phone: 202-444-3040
MGUHPatientExperience@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Operator
Phone: 202-444-0230 -
MedStar Good Samaritan Hospital
Section 1557 Coordinator
Patient Advocate
5601 Loch Raven Blvd.
Baltimore, Maryland 21239
Phone: 443-444-4004
MGSHPatientExperience@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Clinical Administrator
Phone: 443-954-6077 -
MedStar Harbor Hospital
Section 1557 Coordinator
Patient Advocate
3001 South Hanover St.
Baltimore, MD 21225
Phone: 410-350-3487
Fax: 410-350-3311
patientadvocateHH@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Nurse Supervisor
Phone: 667-414-2210 -
MedStar Montgomery Medical Center
Section 1557 Coordinator
Language Access Coordinator
18101 Prince Philip Dr.
Olney, MD 20832
Phone: 301-570-8504Language Assistance and/or Auxiliary Aids and Services
Office of Language and Cultural Support
Phone: 301-570-8539 -
MedStar National Rehabilitation Hospital
Section 1557 Coordinator
Office of Patient Advocacy
MedStar National Rehabilitation Hospital
102 Irving Street, NW
Washington, D.C. 20010
Phone: 202-877-1000
TTY: 202-877-1450Language Assistance and/or Auxiliary Aids and Services
Director of Case Management/Case Manager on Call
Phone: 202-877-1000 -
MedStar Southern Maryland Hospital Center
Section 1557 Coordinator
Attn: Patient Relations
MedStar Southern Maryland Hospital Center
7503 Surratts Road
Clinton, MD 20735
Phone: 301-877-4279
Fax: 301-877-2615Language Assistance and/or Auxiliary Aids and Services
Operator
Phone: 301-868-8000 -
MedStar St. Mary's Hospital
Section 1557 Coordinator
Director of Quality, Safety, and Health Information Management
25500 Point Lookout Road
Leonardtown, MD 20650
Phone: 301-475-6181
Fax: 240-434-7181
MSMHqualitysafety@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Clinical Administrator
Phone: 301-475-6226 -
MedStar Union Memorial Hospital
Section 1557 Coordinator
Patient Advocate
201 E. University Parkway
Baltimore, Maryland 21218
Phone: 410-554-4565
MUMHPatientExperience@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Clinical Administrator
Phone: 443-954-1178 -
MedStar Washington Hospital Center
Section 1557 Coordinator
Office of Patient Relations
MedStar Washington Hospital Center
110 Irving Street, NW
Washington, D.C. 20010
Phone: 202-877-4968
Fax: 202-877-3035
PatientRelations@MedStar.netLanguage Assistance and/or Auxiliary Aids and Services
Clinical Administrators Department
Phone: 771-214-4388 -
Home Care
Section 1557 Coordinator
Assistant Vice President, Compliance/Regulatory
MedStar Health Home Care
5233 King Avenue, Suite 200
Rosedale, MD 21237
Phone: 800-862-2166
Fax: 888-862-6082
patientadvocate_homecare@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Assistant Vice President, Compliance/Regulatory
Phone: 800-862-2166 -
MedStar Specialty Pharmacy
Section 1557 Coordinator
MedStar Specialty Pharmacy
7379 Washington Blvd.
Suite 101
Elkridge, MD 21075
Phone: 410-540-4600
Fax: 410-540-4615
specialtypharmacy@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
1557 Coordinator
Phone: 410-540-4600 -
Bel Air, Brandywine, Chevy Chase, Federal Hill, Hunt Valley, Lafayette Centre, Leisure World, Mitchellville, Timonium, and Urgent Care Locations
Section 1557 Coordinator
AVP of Patient Experience
10980 Grantchester Way
Columbia, MD 21044
Phone: 410-772-6909
MASpatientcare@medstar.netLanguage Assistance and/or Auxiliary Aids and Services
Project Manager
Phone: 410-772-6909 -
Primary and Specialty Care Outpatient Office Locations
Section 1557 Coordinator
Coordinator
10980 Grantchester Way
Columbia, MD 21044
Phone: 443-725-8676
Fax: 443-583-0649
MMGPatientCare@MedStar.netLanguage Assistance and/or Auxiliary Aids and Services
1557 Coordinator
Phone: 443-725-8676
Additional information
deutsche
Igbo
Tagalog - Filipino
Yoruba