Managing Find-a-Doctor

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Find-A-Doctor pulls data from various MedStar Health source systems to enable search and populate provider profiles. Maintaining accurate data in the source system is essential to ensuring provider and location data is consistent across all patient-facing channels. The information below is a guide to help understand where data is sourced and the steps required to modify incorrect data within the appropriate source system.

For any questions, concerns or issues with provider profile or updating a provider profile, please email: ProviderProfileUpdates@medstar.net.

Click here to view a robust profile that outlines all fields and data sources

Updating data sources and clinical information

  • Employment status

    Employment status is populated from PeopleSoft - ProviderProfileUpdates@medstar.net.

  • Insurance

    To request an edit to a provider's accepted insurance list, please submit a ticket to Managed Care (MFC Echo).

    Note: Insurance Information is standardized and maintained by Managed Care (MFC Echo) for all MedStar Health Employed Providers.

    Please contact ProviderProfileUpdates@medstar.net for assistance with insurance questions.

  • Step-by-step instructions, specialty, scope of practice, and clinical area of interest

    Providers can request changes to their specialty or scope of practice (SOP) by logging into Kyruus ProviderMatch using their MedStar Health credentials. For step-by-step instructions for updating your specialty or scope of practice (SOP), click here.


    For assistance with login issues, please contact support@kyruus.com or ProviderProfileUpdates@medstar.net.

    Note: Once the specialty and scope of practice edits are submitted, the Service Line Lead or VPMA will review and approve/deny Scope of Practice and Clinical Area of Focus features.

  • Hospital affiliation (member of medical staff)

    To request an edit to a provider's name, credentials, education, or board certification, please contact the medical office staff director at your hospital.

    Please Note: The Field of Study and Degree fields are not ingested into Kyruus ProviderMatch and will not be reflected on a provider's Find-A-Doctor profile.

  • Practice location(s)

    Practice locations are pulled from three data sources, each of which is used to populate provider information on clinical and patient-facing channels (e.g. referral orders, billing invoices, etc.). In the event you need a practice location address edited, please use the process below to ensure the data is updated within all source systems.

    • Scheduling Systems (IDX) - Submit an IDX location edit or addition to ISD_Help_Desk@medstar.net and IDXAppTeam@medstar.net . If you have issues or need assistance, please contact ProviderProfileUpdates@medstar.net.

    • Managed Care (MFC Echo) - Practice administrators and/or office managers should follow the already established change process for your office by completing and submitting a Managed Care / MPBS Change Form. If you have issues or need assistance, please contact ProviderProfileUpdates@medstar.net.

      • The current version of the form is located on the MPBS – MedStar Physicians’ Billing Services (formerly known PUBS) intranet site on Starport  (http://starport.medstar.net/sites/pubs/SitePages/Home.aspx).

      • The completed form shall be emailed per the instructions on the top of the page to a group of recipients. Please be sure to email the completed form to ALL of the recipients listed on the form.
      • The primary purpose of the form is to request Change (or termination of) your provider with the various payers (Managed Care & Government payers) and the IDX (BAR – Billing & Accounts Receivable) profile.
      • If you are sending the form specifically and only for the purpose of Find-A-Doc update, please indicate that in the body of your email. 
    • Hospital Credentialing (Hospital Echo) - Practice administrators and/or office managers should inform the Hospital Credentialing Office. If you have issues or need assistance, please contact ProviderProfileUpdates@medstar.net.

  • Provider credentials, name, education, and board certification 

    To request an edit to a provider's name, credentials, education, or board certification, please contact the medical office staff director at your hospital.

    • MedStar St. Mary's Hospital - Cathy Oliver, Phone: 301-475-6088, Email: catherine.m.oliver@medstar.net
    • MedStar Georgetown University Hospital - Janet Owen, Phone: 202-444-2532, Fax: 202-444-2319, Email: owenjw@gunet.georgetown.edu
    • MedStar Washington Hospital Center - Debbi Mister, Phone: 202-877-5287, Fax: 202-444-0876, Email: debbi.l.mister@medstar.net
    • MedStar Good Samaritan Hospital/MedStar Union Memorial Hospital - Bernadette Jones, Phone: 410-554-2281, Email: bernadette.c.jones@medstar.net
    • MedStar National Rehabilitation Network - Latasha Davis, Phone: 202-877-1488, Email: latasha.m.davis@medstar.net
    • MedStar Franklin Square Medical Center - Bethany Legrand, Phone: 443-777-7410, Email: bethany.r.legrand@medstar.net
    • MedStar Harbor Hospital - Bernadette Jones, Phone: 410-554-2281, Email: bernadette.c.jones@medstar.net
    • MedStar Southern Maryland Hospital Center - Stephanie Young, Phone: 301-877-4536, Email: stephanie.j.young@medstar.net
    • MedStar Montgomery Medical Center - Bethany Legrand, Phone: 301-570-7667, Email: bethany.r.legrand@medstar.net

    Please Note: The Field of Study and Degree fields are not ingested into Kyruus ProviderMatch and will not be reflected on a provider's Find-A-Doctor profile.

  • Provider ratings and comments

    All MedStar provider ratings and comments are managed by NRC. For additional information regarding how ratings are calculated, please visit the Patient Satisfaction & Experience Survey page.

    Do you want to appeal a review on your Find-A-Doctor profile? Please submit your appeal to the Provider Review Transparency Advisory Group.

Creating and maintaining a robust Find-a-Doctor profile

  • Update headshot, About the Provider, awards, video etc.

    Stakeholders can request updates to the following through the Digital Marketing Team by submitting a request in Workfront:

    • Provider Headshots
    • About the provider     
    • Awards
    • Videos
    • Publications
    • Podcasts
    • In the News
    • Contact this provider (the phone/fax numbers found at the top of provider profiles)
    • Request an appointment button
    • Hide practice locations

Find-a-Doctor search

  • Search inclusion criteria

    Employed providers must be active in PeopleSoft and credentialed with hospital credentialing.

    Affiliated providers must participate with MedStar Select Insurance and be active in MedStar Family Choice (MFC) Echo.

  • Questions about search results

    For assistance with issues related to search results, please contact ProviderProfileUpdates@medstar.net.

Adding or removing a provider on Find-a-Doctor and the website

  • Adding a new provider

    Open a Workfront Request with the Digital Marketing Team

    The Digital Marketing Team will:

    • Check to see if the provider has been ingested into Kyruus ProviderMatch
    • If the Provider has been ingested, digital marketing can add the following to the profile: Headshot, About the Provider, Contact this Provider, News, Awards, Videos, Publications, Phone/Fax/Suite #
    • Add/Tag provider to specific web pages upon request
    • Create a Vanity URL if requested

    If the provider has not been ingested into ProviderMatch after 7 business days:

    • Digital Marketing will put your request on hold and ask you to email ProviderProfileUpdates@medstar.net to find out which data source isn't active
    • Digital Marketing will re-open the request and complete remaining tasks listed above once provider is ingested into ProviderMatch

  • Removing a provider

    Stakeholder must submit a request to remove a provider from Find-a-Doctor and all webpages by submitting a request in Workfront.