Jessica L. Handley, MA

Jessica Handley is the associate director of operations at the MedStar Health National Center for Human Factors in Healthcare. In this role, she is responsible for strategic program and financial management decisions. She also aids in reputation building/branding, culture development, and center wellbeing. Jessica’s research focuses on understanding the human dimension and employing various human factors research methodologies to provide effective, efficient, and safe solutions. Current projects include studying the impact of health information technology, specifically electronic health records and telemedicine, on workflow and clinician performance to inform usability, policy, and safety. She has also led several patient safety initiatives examining various aspects of the healthcare system and provided systems solutions to impact change. Jessica received her Master of Arts in Human Factors and Applied Cognition (Psychology) from George Mason University. She is a member of the Human Factors and Ergonomics Society (HFES) and recently completed her HFES Science Policy Fellowship. Previously, Jessica worked as a research psychologist at the U.S. Army Natick Soldier Research, Development, and Engineering Center. She enjoys cooking, traveling, and spending time outdoors.