Patient and Visitor Information: MedStar Harbor Hospital

MedStar Health is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing. To ensure our hospitals and care locations are safe, caring, and inclusive, we ask that our patients and visitors adhere to our Patient and Visitor Code of Conduct detailed here.

If our Code of Conduct guidelines are not followed, patients may be asked to leave and make other plans for their non-emergency care. Visitors may be asked to leave and could be restricted from future visitation.

Every day, our providers, nurses, and associates are committed to providing the highest levels of care to our patients. Please show them the respect they deserve and that you expect as a patient or visitor. Thank you for joining us in our commitment to ensuring a safe, caring, and inclusive environment for us all.

• For the safety and security of our patients, associates, and guests, all visitors must check in at one of our security desks for entry and to receive a visitor badge.

  • Entrance 1: Central Location (inside main lobby)

  • Entrance 2: Emergency Department (ED visitors only)

• Hospital security officers can provide escorts to the parking lot, assist with lost and found items, and handle public safety issues. Call 410-350-3333 for assistance.

Face masks are optional for patients and visitors who are not displaying symptoms of COVID-19 or other viruses (cough, runny nose, sneezing, etc). However, masks may be required in certain areas/rooms in the hospital.

A medical provider or patient may request that masks be worn in a patient’s room or treatment area. These requests should be respected and honored.

Face masks are available onsite for patients and visitors.

As part of our vision to be the trusted leader in caring for people and advancing health, all MedStar Health facilities are tobacco-free. Smoking and the use of any tobacco products in or around our facilities is strictly prohibited. We appreciate your consideration and cooperation.

• One visitor at a time per patient.

• Exceptions to visitors outside this timeframe are authorized by the nurse supervisor or the care team.

• Visitors for patients with confirmed COVID-19 or PUI’s will be limited to compassionate care and must be restricted to the patient’s room or other designated facility areas.

• Visitors must don Personal Protective Equipment (PPE) provided by hospital staff, including procedure mask, isolation gown, goggles or face shield (eye protection), and gloves; and must not be ill or show symptoms of illness.

• 24 hours.

• One visitor is allowed per patient with the caveat that a visitor for Crisis Intervention Services (CIS) patients must be 18 years or older.

• Children under 12 must be accompanied by an adult.

• 10 a.m. to 9 p.m.

• Exceptions for visitors outside this timeframe are authorized by the nurse supervisor or the care team.

• Two visitors are allowed per patient.

• Children 12 and under must be accompanied by an adult.

• Obstetric Triage

  • 24 Hours.

  • Patients may have one visitor at a time in Triage.

• NICU

  • Parents may visit 24 hours a day.

  • Visitation may be restricted for infection control reasons at the discretion of NICU administration and infection control departments.

  • Other friends and family members are allowed to visit when accompanied by a parent during regular visitation hours.

• Mother/Baby

  • 10 a.m. to 9 p.m.
    

  • One adult guest may stay in the patient room after visiting hours or as an overnight visitor.

  • Siblings may visit during general visitor hours but require another adult over the age of 18 to accompany them at all times.

  • Non-siblings younger than 18 years of age are not permitted to visit.

  • Visitation may be restricted further at the discretion of the medical team due to patient safety concerns.

• Labor & Delivery

  • Visiting hours are unlimited at the discretion of the medical team while the patient is in Labor and Delivery care.

  • Up to three visitors at a time are permitted in the patient room at a time. Visitation may be restricted further at the discretion of the medical team due to patient safety concerns.

  • Patients recovering from a cesarean section may have one visitor present in the Labor and Delivery PACU, with Anesthesiologist approval.

• Adult Behavioral Health (6 South & 6 North):

  • Monday through Friday, 5:30 to 6:30 p.m.

  • Saturday and Sunday, 2:30 to 3:30 p.m.

  • Two visitors per patient maximum.

  • No outside food or drink.

  • 18 years and older.

  • Any exceptions are at the discretion of the treatment team and leadership.

• Crisis Intervention Service (Emergency Department)

  • No visitation.

  • Exceptions are at the discretion of the Emergency Department’s attending physician.

• Surgery and Post-Surgical Areas

  • One visitor per patient in preop.

  • Post-Anesthesia Care Unit (PACU) visitations are limited based on patient acuity and space limitations.

  • A maximum of two visitors per patient in Phase II.

  • Exceptions are at the discretion of the ED attending.

• Outpatient Procedures, Treatments, Services

  • Infusion Center

    • Monday through Friday, 7 a.m. to 3:30 p.m.

    • Patient may only have one visitor/companion.

    • Patient coming from a Nursing home, Skilled Nursing Facility, etc, must be accompanied by a qualified assistant.

    • Children under the age of 16 are not allowed to accompany a patient in the infusion center.

• Diabetes Management

  • 8 a.m. to 4:30 p.m. (by appointment only).

• · Contact your physician’s office for their visiting hours and requirements.

• 24 hours, 7 Days a week for patients within the Accent Hospice unit or for end-of-life patients within any of our inpatient units.

• Children under 12 must be accompanied by an adult.