Administrative Fellowship | MedStar Ambulatory Services| MedStar Health
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Administrative fellowship with MedStar Ambulatory Services

This fellowship is a one-year position based within MedStar Health Ambulatory Services, the rapidly growing outpatient division of MedStar Health. The fellowship will include mentorship and support from the executive leadership team, which includes the President, Chief Operating Officer, and Assistant Vice President of Patient Experience.

Read a Letter from Artur Sivaslian, President of MedStar Health Ambulatory Services

Why train here

Fellowship with our health system offers a number of benefits:

  • Experience daily participation and exposure to executive operations
  • Gain hands-on experience in several different areas of health care within an ambulatory retail environment
  • Work in a growth area within MedStar Health
  • Have the flexibility to work on several different projects at one time
  • Define your own experience by working closely with your mentorship team to choose projects

How does the fellowship work?

The fellowship is self-directed, so fellows will be encouraged to apply their individual background and experience in the work environment in order to contribute to the system and gain an in-depth understanding of an integrated healthcare delivery system and distributed care delivery network. Project areas may include:

  • Strategic planning
  • Business development
  • Facility development
  • Finance
  • Operations
  • Telehealth
  • Quality and safety
  • Patient experience
  • Project management

Past fellowship projects

MedStar Ambulatory Care Center (MACC) - Primary and Quality Dashboards Development

Developed a division-wide monthly primary and quality care dashboard to ensure all MACC sites with primary care services can meet pay-for-performance provider metrics

Interim Manager of Operations

Led a MACC site with day-to-day operations by overseeing 15 full time associates and serve as main point of contact to all internal and external business partnerships

Internal communications initiative

Co-developed a division-wide monthly newsletter to improve internal communication between MedStar Health associates across the Baltimore and Washington, D.C., metropolitan area.

Analytical support project

Provided analytics throughout MedStar Health Ambulatory Services by producing a weekly dashboard and ad-hoc analyses that include reporting on volume, patient safety, patient demographics, and referral trends.

Online check-in implementation

Served as Project Manager for online check-in initiative for all MedStar Health Urgent Care locations. Implemented ClockwiseMD solution that provided easy online scheduling and wait-time transparency for urgent care patients as well as intuitive reports such as door-to-door benchmarks for clinical staff, operations, and marketing.

Quarterly results review process

Co-developed a division-wide operational result review process that measures and tracks the longitudinal performance of all entities and sites within MedStar Health Ambulatory Services.

Facility activation playbook

Project managed the design and development of a facility readiness process and activation project plan for new multispecialty ambulatory care centers.

Customer service program

Co-led the initiation phase of a division-wide customer service program and advisory council for new and existing associates across the division.

Business development council

Assisted with the design of a business development process to approve and implement new programs and services.

Application information

Interested in applying?

Contact us

Christina Cestone

We welcome your questions about our program. For additional information, please contact:

Cristina Cestone

Graduate School: The George Washington University

Email: Cristina.G.Cestone@medstar.net