Administrative fellowship at MedStar Health
The MedStar Health System Administrative fellowship offers a unique, one-year experience in the management of a regional, not-for-profit integrated healthcare delivery system. The fellow reports directly to the President and CEO of MedStar Health, Kenneth Samet, the Executive Vice President and COO, Dr. Joy Drass, and the Senior Vice President for Integrated Operations, Jeffrey Matton.
The fellow is responsible for providing staff support and leadership to designated projects, while working closely with system and hospital leaders. The fellow will have the opportunity to gain an understanding of how hospitals' operations integrate across the healthcare system and are supported by corporate services. The fellow also has the opportunity to:
- Participate in high-level discussions regarding the myriad of strategic and operational issues affecting the system
- Interact extensively and develop working relationships with the MedStar Health Leadership Team
- Provide support to operational services projects, both at the corporate level and at various hospital and ambulatory sites ·
- Receive mentoring from seasoned healthcare executives
How does the fellowship work?
The fellowship begins with orientation through many corporate and operational services, as well as all of MedStar’s hospitals and other business entities, including the MedStar Medical Group, MedStar Visiting Nurse Association, MedStar Institute for Innovation, MedStar Ambulatory Services, MedStar Health Research Institute, and more.
As the fellow develops working relationships with the entire Leadership Team, they will be afforded the opportunity to become involved in an array of operational services: patient safety, clinical outcomes, information technology, supply chain management, technology assessment, risk reduction, and quality care initiatives.
To a great extent, the fellowship is self-directed. Fellows are encouraged to apply their individual background and experience in the work environment in order to contribute to the system while gaining an in-depth understanding of an integrated healthcare delivery system. The administrative fellow is based out of the corporate office in Columbia, MD. However, the fellow participates in various projects and initiatives across MedStar Health’s 10 hospitals and diversified organizations, including MedStar Ambulatory Services sites, MedStar Medical Group and Managed Care initiatives.
Fellows will have the opportunity to support operational service projects, both at the corporate level and at various hospital and ambulatory sites, including performance improvement, strategic planning and business development, patient experience and ancillary services.
Our people
Past MedStar Health system administrative fellowship projects/experiences
Below are examples of the various projects that former MedStar Health System Administrative Fellows have managed.
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Interim Manager of Operations
Led a MACC site with day-to-day operations by overseeing 15 full time associates and serve as main point of contact to all internal and external business partnerships
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MedStar Health Home Care Strategy
Completed a deep dive analysis on home-based health care services to evaluate opportunities and risks related to growing services and evolving business models for growing markets in home care.
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Medication Cost Management
Conducted a system wide assessment of the pharmacy enterprise’s contracting, distribution, purchasing and inventory management functions and developed a roadmap for operational improvement and cost savings in the areas of people, processes and technology.
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Patient Satisfaction Initiative
Developed and presented a plan to improve ambulatory surgery patient satisfaction at MedStar Union Memorial Hospital by gaining patient and clinician perspectives. The Fellow observed and documented the continuum of care throughout the patient's experience at the hospital. Required interaction with associates at all levels — from surgeons and nurses to admitting staff and waiting room receptionists.
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Enterprise Risk Management Assessment
Facilitated and aided in the development of enterprise risk management assessments within the Supply Chain Department and the MedStar Health Research Institute; both assessments were presented by their respective leaders to the Audit Committee of the Board of Directors.
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Performance Improvement Analysis
Developed a performance improvement analysis to be presented to senior MedStar Health executives that included potential cost savings within dietary, environmental services, and plant operations totaling $12.9 million.
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Complementary and Alternative Medicine (CAM) Matri
Collaborated with the Vice President of MedStar Sports Medicine to inventory CAM specialists within MedStar Health - used the inventory to develop a specialist matrix to which MedStar Health physicians can refer for CAM specialists' contact information.
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MedStar Agency Vendor Management Initiative
Researched, developed, distributed RFP for system-wide Agency Vendor Management Program, participated in final selection/negotiations/contracting processes for preferred vendor and directed all supporting communications to streamline supplemental staffing processes and achieve Y1 reduction in annual system-wide expense for clinical agency staffing.
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MedStar Health TobaccoFree
Directed system-wide TobaccoFree employee initiative: leveraged supplier relationships to procure employee support/cessation resources, proposed/co-chaired system-wide TobaccoFree Committee, designed/implemented system-wide internal and external marketing/communications strategic plan/toolkit including messaging/tactics for 25,000 employees, 5,000 physicians, and regional audiences.
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MedStar Health Patient Experience Communications Plan and Media Training
Developed system-wide HCAHPS/Patient Experience operational communications strategy, incorporating accountabilities for patient safety, quality of care, patient experience for internal/external transparency initiative.
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MedStar Physician Recruitment and Retention
Collaborated with corporate and entity physician leadership to design/present a system-level strategy for recruiting/retaining physicians and medical residents following 27 health system market analysis and review of internal best practices.
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MedStar Community Outreach Planning Analysis
Initiated internal analysis of MedStar Health's community outreach planning program and presented to Senior Leadership a proposal for optimizing impact of investment in community-building and academic partnership activities.
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Additional past projects
- Facilitated multidisciplinary work groups for System Optimization Task Force of the Leadership Team to: reduce worker's compensation expenses, enhance MedStar Health employee development program, evaluate impact of recommendations to standardize care for heart failure patients
- Conducted comparison analysis of claims management system to occurrence reporting system
- Assisted in MedStar Health Employee Survey Communications Planning
- Developed crisis management drills, regular updates and managed program components for MedStar Operations Support Team of Crisis Management Program
- Coordinated RSAN Crisis Notification Subgroup for system-wide implementation planning and preparation for contract negotiations
- Reviewed Diagnosis Present on Admission Coding and Provider Education strategies for VPMA Council
- Reviewed trends in IPPS and HOP QDRP in relation to NSQIP program from the American College of Surgeons for VPMA Council
- Contributing author to chapter on healthcare workforce shortages for publication Governance for Health Care Providers: The Call to Leadership
- MedStar Montgomery Medical Center Welcome Video Shoot and Groundbreaking Ceremony Planning
- Led a fleet inventory of MedStar Health vehicles in an effort to lower insurance premiums and improve MedStar Health's exposure to risk
- Developed an analysis to reduce system-wide television costs by more than $140,000
- Readiness for pay-for-performance analysis
- CAM analysis
- Review of Cultural Competency at MedStar Health
- Cervical Cancer screening for MedStar Family Choice
Application information
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